Policies and Pricing
Pricing
Registered Massage Therapy
15 min – $55
30 min – $85
45 min – $105
60 min – $125
75 min – $155
90 min – $170
Children’s Massage Therapy (Ages 5-12)
Initial Visit 30mins – $85
Follow Up 15mins – $55
Follow Up 30mins – $85
Acupuncture
General Acupuncture Initial Visit – $135
General Acupuncture Follow Up 45min – $105
General Acupuncture Follow Up 60min – $125
Menstrual & Peri/Menopause Acupuncture Initial Visit – $135
Menstrual & Peri/Menopause Follow Up 45min – $105
Menstrual & Peri/Menopause Follow Up 60min – $125
Fertility Acupuncture Initial Visit – $135
Fertility Acupuncture Follow Up 45min – $105
Fertility Acupuncture Follow Up 60min – $125
Facial Gua Sha Initial Visit – $90
Facial Gua Sha Follow Up 30min – $90
Cosmetic Acupuncture
Cosmetic Acupuncture Initial Visit – $195 (incl.HST)
Cosmetic Acupuncture Follow Up 60min – $195 (incl.HST)
Graston Technique
Initial Visit – $80
Follow-up – $65
Nutritional Services
15 min Free Discovery Call – $0.00
60 min Initial Nutritional Wellness Session – $282.50
30 min Follow-Up Nutritional Wellness Session – $169.50
3 Month Nutritional Wellness Package – $1, 356.00
Osteopathy
Osteopathy
60 Min Initial Visit – $135
45 Min Follow-up – $110
30 Min Follow-up – $90
Osteopathy for Children (Ages 5-12)
45 Min Initial Visit – $110
30 Min Follow-up – $90
Pelvic Health Physiotherapy
Pelvic Health Physiotherapy
50 Min Initial Visit – $150
40 Min Follow-up – $125
Manual Lymphatic Drainage
Initial Visit 45mins – $105
Initial Visit 60mins – $125
Initial Visit 90mins – $170
Follow Up 15mins – $55
Follow Up 30mins – $85
Follow Up 45mins – $105
Warm Bamboo Fusion Massage
45mins – $125
60mins – $145
Naturopathic Medicine
15-min Free Discovery Call – $0.00
90-min Initial Visit – $285.00
45-min Extended Follow Up – $150.00
30-min Follow Up – $110.00
15-min Compact Follow Up – $70.00
ALL PRICES INCLUDE HST
PLEASE NOTE: We do not offer direct billing at this time. Payments must be made at time of treatment and a receipt will be issued for you to submit to your health care insurance provider.
Appointment Policies
Our appointment policies are strictly enforced here at Zen. We kindly ask that if you are unable to keep your appointment, please provide a minimum of 24 hours notice in order to avoid being charged a fee. This allows us time to offer your booking to someone else in need.
Your appointment time is reserved especially for you. All appointments will begin at their originally scheduled times. Should you be late, you may receive treatment for the remainder of time however will be charged the full amount of your original booking.
Please note that email reminders are a courtesy and not guaranteed. When booking, you are agreeing to take full responsibility for your appointment. Please mark your appointments down in your calendar and if you have any questions please call.
**When booking online with us you are accepting the cancellation policy. If any further clarification is needed please contact us.**
Rescheduling & Cancellations
Our policy is simple: if you don’t show up for your scheduled appointment, and you haven’t notified us at least 24 hours in advance, you will be charged the full cost of the treatment booked to your card on file.
If you are more than 15mins late and have made no effort to contact us, your appointment will be considered a No Show and your card on file will be charged. We will no longer be calling patients as we have a 2hr text reminder in place of a phone call.
Note: We understand that on occasion there may be circumstances that are outside of your control. In rare cases your therapist may make an exception and adjust the missed appointment fee.
Reminders & Notifications
Reminders are a courtesy. It is the responsibility of the patient to keep track of their own bookings. We advise all patients to enter all bookings in their own calendars. In the event that technology fails, the patient is still responsible for attending their appointment time.
Late Arrivals
Please arrive on time for your appointment. A late arrival will require that we end the treatment at the scheduled time so that the rest of our appointments are not affected. You will still be billed for the length of the treatment booked.
Early Departures
In the event that you need to leave your appointment earlier than scheduled, you will still be billed for the original length of the appointment. Exceptions are made only if you have contacted the office/your therapist at least 24 hours prior to your appointment time.
Online Booking
At Zen we do not allow patients to book more than 1 Appointment per Day and Appointments CANNOT be booked 2 days in a row unless otherwise advised by your therapist. Booking multiple appointments in a week to ‘hold a spot’ because you are unsure of your schedule is not permitted. Should we find that this policy is being abused, your online booking privileges MAY be revoked.
Payment
Payment is due at time of visit. We will provide you with a receipt to be reimbursed if you have insurance but please note that we DO NOT DIRECT BILL at this time.